Biography of Maurice Henry

Maurice Henry is the current head of the training consultancy - Customer Service Academy of Jamaica Ltd. (CSAJ), regarded by many as the benchmark for customer service training and service quality leadership training in Jamaica. The company is also an acknowledged leader in leadership, team building, coaching, supervisory management, and a host of other programs, including eight (8) endorsed by the prestigious UK based Institute of Leadership and Management (ILM).

Henry, who started his career as an accountant earned his MBA from the Manchester Business School, United Kingdom. He has written articles on customer service featured in both the Jamaica daily newspapers. His areas of expertise include Leadership; Customer Relationship Management; Strategic Planning; Curriculum Design; Customer Experience Management; Voice of the Customer Programs; Voice of the Employee Programs; and Employee Relationship Management.

Maurice Henry has been the head of the ILM endorsed programs at Customer Service Academy of Jamaica and the instructor of the endorsed certification programs since 2012. His list of blue-chip clients includes the TDC Group; Social Security Board- St. Kitts and Nevis; Grace Kennedy Group; Guardian Life Group;; First Heritage Co-operative Credit Union; Jamaica Public Service Company; Jamaica Biscuit Company; Fidelity Motors; First Global Bank; Industrial Gases Limited; Modern Power; Global Directories; and Carib Star Shipping to name a few.