Why Recertify?

To retain the CCSP, CCST, CCSS, CMT, CFLM, CCSE, and CCSM designations, Customer Service Academy of Jamaica Ltd. (CSAJ) requires all designees to recertify every five (5) years by accumulating 60 points through various activities such as on-the-job experience, continuing education, instruction, research and publishing, membership in a national or international professional organization. Alternatively, the candidate can recertify by retaking the examination ("recertification by examination"). 

The following table discusses how to recertify through the Point System.

RECERTIFICATION POINT SYSTEM
(YOU NEED TO EARN AT LEAST 60 OUT OF 100 POINTS TO QUALIFY)

Category Activity Points Specifics Documentation
1 Professional Experience
(Maximum 50 points)
Full-time employment in field of expertise 10 points per year since certification Designees must be in a qualifying position in area of expertise A statement of employment verification from human resources plus a job description
2 Continuing Education
(Maximum 25 points)
Completion of higher level degree. 10 points Must pass course Copy of certificate
Completion of a professional development seminar/workshop 5 points for each 10 hour period of contact Must complete at least 15 hours in total Copy of certificate specifying total contact hours
3 Professional Involvement
(Maximum 12 points)
Association board member or officer 5 points Acceptable professionally affiliated association Statement of verification by association official
Industry advisor to educational institution 3 points Must be an approved institution Statement of verification by association official
Participation in a career day program for educational institution 2 points Must be an approved institution Statement of verification by association official
Member of industry-related professional association 2 points Acceptable professionally affiliated association Statement of verification by association official
4 Educational Service
(Maximum 13 points)
Author of publications 5 points Author or co-author or contributing Copy of publication
Instructor of course at approved institution 5 points Verification specifying institution, topic and duration
Guest Speaker at industry related event 3 points per occasion Industry related training

Presentation at least 30 minutes
Verification from Industry