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"Customer
Service Academy of Jamaica has excellent trainers of customer
service principles and techniques. The trainers who came into our
hospital to set up the Quality Advantage Program did a superb job.
They led us through the various stages of development and
implementation from conducting situational analysis, defining
customer service goals and objectives, visioning, values and
philosophy, development of performance standards, and the training
of the staff. The sustainability of the Nuttall Quality Advantage
Program is assured by CSAJ’s training of our in-house trainers who
have become the champions of customer service in the hospitals and
have assumed responsibility for the program’s success."
(2003) ................................................................................................................................................
"We have
tried numerous customer service programs in the subsidiaries of the
retail and trading division of our company. They worked with varying
degrees of success. However, when we approached Customer Service
Academy of Jamaica Ltd, to provide us with a customer service
program, they presented us with a new approach. This approach was
systemic and it mandated involvement of senior management, middle
managers, supervisors, and line staff. The results were remarkable!
The Quality Advantage Program provides a methodology to improve
standards that can measure the effectiveness of how well we deliver
the services we provide. Moreover it becomes a philosophy by which
all staff members are indoctrinated into a customer service focused
orientation." (2004) ................................................................................................................................................
"Globalization has forced many organizations, Lee’s Fifth Avenue
being no exception, to re-think its market position. Now, more than
ever we are cognizant that customers want more than just goods and
services. They want the added value, which comes from quality
customer care. Lee’s Fifth Avenue is a household name known for its
exceptional customer care and top quality merchandise. ................................................................................................................................................
"The
Quality Advantage training has been very effective. The staff of
Grace Foods & Services are better able to recognize customer’s needs
and expectations in order to exceed them wherever possible. The
training also emphasizes the importance of adhering to standards and
policies, while at the same time employing a courteous approach;
this directly impacts the image of the company. ................................................................................................................................................
"Through
the guiding principles obtained from the Quality Advantage
Programme, we have become much more adept at developing and catering
to our customers’ needs. It encourages forward thinking and we would
have no hesitation in recommending any programme developed by Dr.
Ben Henry and his team. ................................................................................................................................................
................................................................................................................................................
"We all
left the workshop on a high – energized through the excellent
insights and strategies that Dr. Henry shared with us in his
inimitable and engaging style - with a resolve to put our
Student-Customers first, at CASE." (2006) ................................................................................................................................................
Dr.
Henry was lively, interesting, and a very good speaker, and is by
far the best presenter I have had in a long time. He made a great
impact on the audience that will last for years to come. The
presentation style was one of those that made the audience wanting
the seminar to go on and on. ................................................................................................................................................
"Dr. Ben
Henry always leaves you wanting more! As the facilitator for
‘Pathways to Legendary Customer Care’, participants could not get
enough. Needless to say, this seminar was a resounding success and
all found it to be an enriching experience. On our evaluation form,
100% of the participants indicated that the chance of them attending
a seminar conducted by the same facilitator was very likely. ................................................................................................................................................
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