Other Services

CSAJ provides a host of other services for its clients and prospective clients. The following represents the services offered:

  • Preparation of job descriptions
  • Customer Satisfaction Surveys
  • Employee Recognition Programs
  • Management audits of small businesses
  • Service Audits
  • Corporate Retreats on Team Building
  • Situation Analyses
  • Conduct of Employee Focus Groups
  • Conduct of Customer Focus Groups
  • Training needs surveys
  • Human Resource Audits
  • Development of Customer Satisfaction Standards
  • Preparation of Employment Guidelines for organizations
  • Employee Satisfaction Surveys
  • Preparation of Orientation Manuals for organizations
  • Motivational speeches
  • Preparation of employee manuals for organizations
  • Establishment of HR departments for small to medium-size companies
  • Mystery Shopper Programs
  • Trainer-in-Residence Programs for organizations
  • Curriculum development of Customer Service courses for colleges, traditional universities and corporate universities
  • Keynote Speeches
  • The "Critical Friend" Program
  • Delivery of Certificate Programs in: Customer Service, Managing the ervice Function, and People Management, in-house for organizations