Biography of Maurice Henry
Maurice Henry is the current head of the training consultancy - Customer Service Academy of Jamaica Ltd. (CSAJ), regarded by many as the benchmark for customer service and service quality leadership training in Jamaica. The company is also an acknowledged leader in leadership, team building, coaching, supervisory management, and many other programs.
Henry, who started his career as an accountant earned his MBA from the Manchester Business School, United Kingdom. He has written articles on customer service featured in the Jamaica daily newspapers. His areas of expertise include Leadership; Service Quality Leadership; Strategic Planning; Curriculum Design; Customer Service; Voice of Customer Programs; Voice of Employee Programs; and Employee Relationship Management.
Maurice Henry has been head of CSAJ's certification programs since 2012. His list of training and consultancy clients includes the TDC Group; Social Security Board- St. Kitts and Nevis; Grace Kennedy Group; Guardian Life Group; First Heritage Co-operative Credit Union; Jamaica Public Service Company; Jamaica Biscuit Company; Fidelity Motors; First Global Bank; Industrial Gases Limited; Modern Power; Global Directories; and Carib Star Shipping to name a few.