CERTIFICATE IN SERVICE QUALITY LEADERSHIP- #09

About The Programme
The Certificate in Service Quality Leadership is a 3-day (18 hr.), programme designed to provide managers and supervisors with the strategies for promoting and embedding a service culture in their organizations.

Upon successful completion of this programme, participants will be able to:

• Implement the strategies for embedding a service culture at the workplace

• Implement the strategies for managing and supervising the service encounter at the workplace

• Implement the leadership strategies to ensure that employees buy into the new programme

Course Methodology
Highly interactive workshop involving individual and group work, discussion, role play, video/DVD presentation.

Evaluation
The final evaluation will consist of a 2-hour multiple choice examination of 100 questions. Candidates would need to obtain a pass mark of at least 60% overall to be successful. Examination will be held on the last day of the workshop.

What does the Certificate programme Fee cover?
Fee includes course materials, evaluation session and accredited certificate


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BROCHURE  | APPLICATION FORM | COURSE CONTENT DOMAIN

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