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Ben Henry is Managing Director of Customer Service Academy of
Jamaica (CSAJ), the benchmark for customer service training in
Jamaica and Caricom. Prior to that, he was Chief Learning Consultant
of Sandals and Beaches Resorts, and before that, Group Director of
Training and Development at that company. Dr. Henry has conducted
training for several clients throughout the Caribbean.
A former university professor in the United States and college
lecturer in the United Kingdom, Dr. Henry is a prolific writer and
has authored several books including Quality Customer Care for the
Caribbean, a required customer service textbook for tertiary
students in the region. His most recent book – How to Become a
World-Class Individual: 33 Strategies for Success – is a runaway
bestseller.
Dr. Henry sits on several boards, including the University College
of the Caribbean, Jamaica; the Suriname College of Hospitality and
Tourism (Chair); the Advisory Committee of the School of Hospitality
at the University of Technology, Jamaica; the McClenaghan Center for
Hospitality Training at Hocking College in Ohio; the Council of
Community Colleges of Jamaica; the Human Resource Council of the CTO
in Barbados; and the Editorial Advisory Board of the International
Journal of Hospitality and Tourism Management. He is an Assessor for
the University Council of Jamaica, the accreditation body for
tertiary institutions in Jamaica; and a former External Examiner of
the University of the West Indies. He is also Quality Assurance
Examiner for the City and Guilds of London Institute Senior Awards
Program.
Dr. Henry holds a Ph.D. in Tourism Administration from the Scottish
Hotel School, University of Strathclyde (UK); an M.S. in Educational
Administration from the University of Miami (Florida); a B.Sc. in
the Social Sciences (Economics) from the University of Leicester
(U.K.); and a Graduate Certificate in Education from the University
of Leeds (U.K.). He is a Certified Hospitality Trainer; a Companion
of the International Management Centers Association (CIMCA) of the
United Kingdom; and he holds an Honorary Doctorate in Management
from Revans University – The University of Action LearningVISION
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