Fees for Professional Certification Designations
Certification fee covers course materials, registration, tuition, and examination fees
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These Fees Are
Applicable Only To Sessions Held In Jamaica
All Fees are in Jamaican Dollars |
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1. Certified Customer Service Professional (CCSP)
The CCSP designation is open only to working professionals who interface with customers either face-to-face or over-the-phone.
The four-step process to gaining a CCSP comprises a practical assessment, a 4-day review session, a 3-hour theory exam, and certification.
$35000 (GCT included) |
2. Certified Customer Service Trainer (CCST)
The CCST designation is open only to trainers who train in the soft skills.
The four-step process to gaining a CCST comprises a 3-day review session, a 3-hour theory examination, a practical examination, and certification.
$55000 (GCT included) |
3. Certified Customer Service Supervisor (CCSS)
The CCSS is open only to working supervisors whose responsibility covers the supervision of the service encounter at the workplace.
The four-step process to gaining a CCSS comprises a practical assessment, a 3-day review session, a 3-hour theory exam, and certification.
$45000 (GCT included) |
4. Certified Customer Service Manager (CCSM)
The CCSM designation is open to middle managers whose responsibility covers the management of the service encounter at the workplace.
The four-step process to gaining a CCSM comprises a practical assessment, a 3-day review session, a 3-hour theory exam, and certification.
$55000 (GCT included) |
5. Certified Customer Service Executive (CCSE)
The CCSE designation is open only to senior managers whose responsibility covers service quality leadership – promoting and embedding the service culture at the workplace.
The four-step process to gaining a CCSE comprises a practical assessment, a 2-day review session, a 3-hour theory exam, and certification.
$65000 (GCT included) |
6. Certified Master Trainer (CMT)
The CMT designation is open only to seasoned trainers with seven (7) years or more experience.
The four-step process to gaining a CMT comprises a 3-day review session, a 3-hour theory exam, a practical exam, and certification.
$70000 (GCT included) |
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7. Certified First Line Manager (CFLM)
The CFLM designation is open to supervisors who are desirous of gaining an internationally accredited designation that validates their status as effective supervisors.
The four-step process to gaining a CFLM comprises a practical assessment, a 5-day review session, a 3-hour theory exam, and certification.
$50000 (GCT included) |
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Fees for Certificate Courses
Certification fee covers course materials, registration, tuition, and examination fees
|
These Fees Are
Applicable Only To Sessions Held In Jamaica
All Fees are in Jamaican Dollars |
|
1. Certificate in Effective Supervision
This 5-day, 30-hour programme is designed to improve the skills of supervisors, thereby ensuring that they become world-class practitioners of their craft.
A final 4-hour examination is required at the end of the programme.
$40000 (GCT included) |
2. Certificate in Service Quality Leadership
This is a 3-day, 18-hour programme designed to provide managers with the strategies for promoting and embedding a service culture in their organizations, and strategies for supervising and managing the service encounter at the workplace.
A final 2-hour examination is mandatory.
$55000 (GCT included) |
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3. Certificate in Service Quality Management
This 3-day, 18-hour programme is designed to improve the effectiveness of managers and supervisors at the workplace
A final 2-hour examination is mandatory.
$50000 (GCT included) |
4. Certificate in Principles and Practices of Training (Train-the-Trainer)
This 5-day, 30-hour programme is designed to hone the skills of trainers with a minimum of a year experience as part-time or full-time trainers in the public and private sectors.
A final 4-hour examination is required at the end of the programme.
$50000 (GCT included) |
5. Certificate in High Impact Leadership
This 3-day, 18-hour programme is designed to improve the leadership skills and competencies of managers that will ensure that they become more effective coaches, cheerleaders and nurturers of champions.
A final 2-hour examination is required.
$55000 (GCT included) |
6. Certificate in Legendary Customer Care
This is a 5-day, 30-hour programme, It is open to working and non-working persons.
A final 2-hour examination is required
$35000 (GCT included) |
