In-House Training

 

CSAJ’s in-company training programs can be delivered to clients anywhere in Jamaica. Each program is run “in-house” at a venue of the client’s choice. The structures, level, pace and timing of CSAJ’s in-house programs are planned according to the needs of the individual organization. We can design and deliver half, one, two, or three day programs at the request of the client. Please find below a list of some of our in-company training programs

Please find below a list of customer service programs. These programs focus on international best practices in customer service and the key role played by customer satisfaction in the building and maintenance of lasting commercial relations. All programs can be tailored further at no additional cost to address the specific needs of your organization.

Please find below a list of our service quality leadership programs. These programmes are designed to enhance senior managers’ understanding of the crucial role they must play in embracing the vision of a service culture, promoting that vision (via world-class leadership) among subordinates so that it becomes embedded, and constantly role-modeling the behavior expected from subordinates. All programs can be tailored further at no additional cost to address the specific needs of your organization.

Please find below a list of our leadership development programs. These programs will improve tremendously the leadership skills and competencies of managers and supervisors. They will become more effective coaches, cheerleaders, nurturers of champions, and more effective change agents. All programs can be tailored further at no additional cost to address the specific needs of your organization.

Please find below a list of our management development programs. These programs are designed to improve the effectiveness of managers and supervisors at the workplace. All programs can be tailored further at no additional cost to address the specific needs of your organization.

Please find below a list of our workforce development programs. CSAJ works in partnership with its clients to create the ‘right fit’ so each program can be tailored further at no additional cost to address the specific needs of your organization.



CUSTOMER SERVICE WORKSHOPS
SERVICE QUALITY LEADERSHIP WORKSHOPS
LEADERSHIP DEVELOPMENT WORKSHOPS
MANAGEMENT DEVELOPMENT WORKSHOPS
WORKFORCE DEVELOPMENT WORKSHOPS