Customer Service Academy of Jamaica has a publications division dedicated to publishing high quality textbooks in customer service, supervision, management, and leadership, among others. The division also publishes customized manuals/guides for organizations in such areas as on-the-job training, employee motivation, employment guidelines, employee orientation, professionalism, performance appraisals, quality assurance, values, standard operating procedures, and customer satisfaction standards. Writing employee manuals for organizations is a special feature of this division.

CSAJ will write pocketbook guides in a number of sought-after areas … effective supervision, effective discipline, performance management, quality assurance, team building, empowerment, presentation techniques, managing change, quality customer service, telephone skills, attitude, communication skills, hiring right, delegation, motivation, coaching, mentoring, orientation, delivering drop-dead service, managing the service function, people management.

CSAJ will, in the future, embark on the production of audio books in the following areas … customer service, leadership, effective supervision, attitude, and motivation.

Client Satisfaction:
Customer Service Academy of Jamaica is such a thoroughly professional outfit that I would recommend it to any organization. The company was contracted by Formatur, the National Tourism Training Agency of the Cuban Ministry of Tourism, to write a national trainers’ guide in customer service. The result – an outstanding 315-page manual - will be used by our trainers to deliver customer service training in the Cuban hospitality industry beginning June 2004. This manual will help us to transform customer service training in our country.

Ana Gonzalez
Retired Deputy Director
Formatur, Ministry of Tourism
Havana, Republic of Cuba.
 

[top]