For well over ten years now, Customer Service Academy of Jamaica Limited (CSAJ) has been the training consultants for Fidelity Motors. The quality and relevance of CSAJ’s training has helped to make Fidelity Motors internationally competitive and a success story in the Nissan Group. Fidelity Motors’ success in winning the 2005 Global Nissan Award in the field of New Vehicle Sales, After Sales, Brand and Customer Service as a Nissan National Sales Dealer, is in no small measure due to CSAJ’s world-class training. We salute Customer Service Academy of Jamaica Limited for the quality of its training. We fully endorse the company.
Angelique Reid
HR Administrator
Fidelity Motors Limited
Kingston, Jamaica.
Customised Manuals/Guidelines
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Quality Advantage Program
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CSAJ has a publication arm dedicated to publishing high quality books in customer service, customer service management and motivation.
This is written especially for tertiary students in the Caribbean; and for managers, supervisors, and line employees in the public and private sector. It is also essential reading for all those people who are interested in knowing about customer service...
This has been hailed as a very powerful little motivational book. According to Butch Stewart, Chairman of the Sandals/ATL Group of Companies, Thirty-Three Strategies provides the anchor for everyone who wants to become a world-class individual. "It is a what-to-do...
This is written especially for managers and supervisors who have an important function to perform on the job daily - that of managing and supervising the service function at the workplace. The book is also written for tertiary, business, and hospitality students.
The Workbook is designed to accomplish the following two goals: (1) to provide security professionals with a resource needed to succeed in examinations; (2) to serve as a reference guide after the certification has been achieved. The Workbook is also ideal for security professionals...
