Consultancy

Other Services

CSAJ provides a host of other services for its clients and prospective clients. The following represents the services offered:

• Preparation of job descriptions
• Customer Satisfaction Surveys
• Employee Recognition Programs
• Management audits of small businesses
• Service Audits
• Corporate Retreats on Team Building
• Situation Analyses
• Conduct of Employee Focus Groups
• Conduct of Customer Focus Groups
• Training needs surveys
• Human Resource Audits
• Development of Customer Satisfaction Standards
• Preparation of Employment Guidelines for organizations
• Employee Satisfaction Surveys
• Preparation of Orientation Manuals for organizations
• Motivational speeches
• Preparation of employee manuals for organizations
• Establishment of HR departments for small to medium-size companies
• Mystery Shopper Programs
• Trainer-in-Residence Programs for organizations
• Curriculum development of Customer Service courses for colleges, traditional universities and corporate universities
• Keynote Speeches
• The "Critical Friend" Program
• Delivery of Certificate Programs in: Customer Service, Managing the ervice Function, and People Management, in-house for organizations