Consultancy and Training Services to Help
Smart Organizations Succeed

Live Upcoming Workshops
Click on a category below to view workshop details

Strategies for Becoming a Successful Supervisor
Pathways to Delivering Legendary Customer Care
The Supervisor's Role in Customer Service Leadership
Building Winning Work Relationships
Proven Strategies for Handling Customer Complaints
Projecting Professionalism on the Telephone
The Manager's Role in Service Quality Leadership
Communication Strategies for Building Client Relationships
Coaching and Counselling Skills for Effective Leadership
Fundamentals of Exceptional Selling
Communication Skills for Effective Management
Thirteen Principles for Managing People
Performance Appraisal and Disciplining
Developing a High Performance Team at the Workplace

Workshop Categories
Click on a category below to view a complete list of workshops

Customer Service

With lots of training programs listed in this category, you can be sure to find a program that fit the needs of your staff. Our programs are designed to sensitize participants to the crucial role that quality customer service delivery plays in the success of organizations

Service Quality Leadership

This category of programs is designed to enhance management’s understanding of the crucial role they must play in embracing the vision of a service culture, promoting that vision among subordinates so it becomes embedded, and role-modeling the behaviour expected from subordinates.

Leadership Development

This category of programs is designed to improve the leadership skills and competencies of managers and supervisors that will ensure that they become more effective coaches, cheerleaders and nurturers of champions

Management Development

This category of programs is designed to improve the communication skills; performance appraisal and disciplining skills and competencies of managers and supervisors. It is about helping them be successful and effective in their key result areas.

Workforce Development

This category of programs is designed to enhance the chemistry of workplace relationships; enhance teamwork and communication amongst the staff. It is also about enhancing the professionalism of the individual staff members.

Values Development

This category includes development of vision and mission statements, guiding values, customer philosophy, a value proposition, guiding principles (code of conduct for service providers), team charter and customer charter.

Turn Your Working Professionals Into Certified Customer Service Professionals

Help your staff gain one of our internationally accredited professional certifications.


For well over ten years now, Customer Service Academy of Jamaica Limited (CSAJ) has been the training consultants for Fidelity Motors. The quality and relevance of CSAJ’s training has helped to make Fidelity Motors internationally competitive and a success story in the Nissan Group. Fidelity Motors’ success in winning the 2005 Global Nissan Award in the field of New Vehicle Sales, After Sales, Brand and Customer Service as a Nissan National Sales Dealer, is in no small measure due to CSAJ’s world-class training. We salute Customer Service Academy of Jamaica Limited for the quality of its training. We fully endorse the company.

Angelique Reid
HR Administrator
Fidelity Motors Limited
Kingston, Jamaica.

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Customised Manuals/Guidelines

CSAJ prepares manuals, workbooks, handbooks and guides to enhance the HR infrastructure of our clients.

Quality Advantage Program

A management system designed to ensure the consistent delivery of quality customer care


CSAJ has a publication arm dedicated to publishing high quality books in customer service, customer service management and motivation.

Quality Customer Care For the Caribbean

This is written especially for tertiary students in the Caribbean; and for managers, supervisors, and line employees in the public and private sector. It is also essential reading for all those people who are interested in knowing about customer service...

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How to Become a World-Class Individual: 33 Strategies for Success

This has been hailed as a very powerful little motivational book. According to Butch Stewart, Chairman of the Sandals/ATL Group of Companies, Thirty-Three Strategies provides the anchor for everyone who wants to become a world-class individual. "It is a what-to-do...

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Managing the Service Function

This is written especially for managers and supervisors who have an important function to perform on the job daily - that of managing and supervising the service function at the workplace. The book is also written for tertiary, business, and hospitality students.

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The Workbook for Caribbean Security Professionals

The Workbook is designed to accomplish the following two goals: (1) to provide security professionals with a resource needed to succeed in examinations; (2) to serve as a reference guide after the certification has been achieved. The Workbook is also ideal for security professionals...

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