Communication Strategies for Building Client Relationships
The ability to communicate effectively in your profession is perhaps the most critical workplace skill for anyone. Without communication, nothing can be achieved. At the end of the workshop, service providers will be able to go back to their workstations and apply the strategies and guidelines for developing conversational skills; building trust with clients, and overcoming clients’ reluctance to divulge sensitive information
What Will You Learn
- Strategies for building conversational skills.
- The three phases of the client's experience with a service provider.
- Managing different client behaviors
- Guidelines for more effective verbal communication with clients.
- General strategies for negotiating client concerns
Who Should Attend
Service providers and their supervisors.
Fee
$35,000 JMD
