Strategies for Becoming a Successful Supervisor
Have you won the confidence, respect, and loyalty of your employees? Do you need an enhanced understanding of the strategies for leading, empowering, and motivating your direct reports, This hands-on 2-day program is designed to provide participants with an in-depth look at the behaviors effective supervisors demonstrate. This involves consideration of several important topics, including strategies to win employees' respect, confidence, and loyalty. Participants will also learn how to communicate effectively with subordinates and superiors. They will be able to hold their people accountable and make effective decisions. You will also learn to use performance improvement techniques like feedback and discipline. Finally, you will be able to communicate expectations, delegate tasks effectively, and promote and maintain a customer service culture in your department/section.
What Will You Learn
- Why supervisors must see themselves as leaders.
- Why supervisors fail.
- Strategies for winning your employees' confidence, respect, and loyalty.
- Strategies for promoting and embedding a service culture in your department.
- Strategies for preventing and handling problems.
- The leadership qualities of the supervisor.
- The three skills required of all supervisors.
- What great supervisors do.
- Employee retention strategies.
- The supervisor's role in creating employee value at the workplace.
- What workers want from their supervisor.
- How to enhance personal and organizational productivity through stress management.
- Time management principles of empowerment and delegation to do more in less time.
Who Should Attend
Supervisors, Junior Managers, Team Leaders
Fee
$70,000 JMD
